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Feb 23, 2018 at 1:22 AM
Mar 21, 2013
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January 1
Atlanta, GA, USA

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Staff, from Atlanta, GA, USA

Staff Member Community Manager
Panacea was last seen:
Feb 23, 2018 at 1:22 AM
    1. centaurgod
      Sorry to bother you, but might you be able to direct me to the proper person to file a complaint with an in-game moderator? I opened a support ticket and was very rudely treated by the rep. I opened a second ticket requesting that another rep be assigned and was told I had to deal with the first rude rep and the ticket was abruptly closed without any other explanation. Thank for any assistance you can provide.
    2. samuelvimes
      How do I write to someone who works for Inno? I don't want to post in an open forum like this and I don't want to talk to another player.
      1. Lancer likes this.
      2. Snowbelle
        I sent you a private message
        Jan 28, 2018
        Lancer likes this.
    3. Lucifer1904
      I see you lurking...
    4. tuefeldog
      Hello, Don't know if I'm using the correct thread, please direct me if this is not right. I'm a CE player and have researched all my technologies. I would like to stay in this era until my GB's are leveled much higher. Currently performing the Halloween Event and task "30" calls for research of a technology. Is there any way around this? I was really looking forward to the Black Tower :( Cheers, TDog
      1. Lucifer1904
        Unless you have a tech you have not yet researched and will not cause you to advance in eras then sadly no.
        Oct 23, 2017
    5. royalAl
      Who can i talk to about this case i allways had a good exp
    6. royalAl
      To CCM Last week I had a problem with the website . The support person was not nice taking care of the problem i try to report it and he close my ticket 2 times saying it is a duplict
      1. Lucifer1904
        Please request to have the ticket sent to a Community Manager by replying to the original ticket. if you open a new one to do so it will be closed because it is considered to be a duplicate.
        Enjoy the game!.
        Oct 19, 2017
    7. ripple67
      I think I screwed on a story quest The quests requires you to infiltrate 3 sectors...however, before reading the new quest, I went to the province, and negotiated with a few sectors in the province, and now there are only 2 sectors left for me to "infiltrate". Am I screwed? Will I be able to get past this story quest, or will it just go away if and when I take over the province. Thank you!
      1. Lucifer1904
        It will auto-correct itself.
        Oct 3, 2017
    8. EzE the Blue
      EzE the Blue
      Hi Atlanta. Me too. LOL it might rain so we are closing school for two days.
      How do I create a proposal in the forum??
      1. EzE the Blue
        EzE the Blue
        never mind. I found the big + button on the side. Glad it was not a snake.
        Sep 12, 2017
    9. HRM Brandon
      HRM Brandon
      How or to who do I report a series of unprofessional responses by a co community manager? Sorry to post this here,, thanks in advance
    10. TwoCents

      a solution or remedy for all difficulties or diseases:

      Literally the original snake oil....
      1. Lucifer1904 and lds4ed like this.
    11. OGITH
      Neighborhood Look OK' i dont see any Merging Going on...
    12. OGITH
      Now all we Need is a Guild Members Tavern :-)
      1. imbobwe likes this.
      2. imbobwe
        Seriously! Why not just allow Guild Members access to your friends tavern??
        Dec 9, 2016
    13. AnimEXtremist
      Also, can I go to my fellow guild member/neighbors taverns? I feel bad asking these 2 questions on your page, but the link "Here" that is posted on the bottom of the Tavern announcement page does not work for me. It says: 404 Not Found when I click the link. I look forward to your response about this and the diamonds question. Sincerely Animextremist
      1. Lucifer1904
        Sep 15, 2017
    14. AnimEXtremist
      Quick question:
      Am I able to use diamonds to get extra seats at the tavern, buy tavern silver, or are their any other benefits in the tavern, where I can use diamonds? Thank you very much for your time and help. Sincerely animextremist.
    15. OldRaja
      i want to leave the game. just delete EVERYTHING of me. unless you can lift my ban. i was hacked.. and they spreaded insults please delete it ill continue to play if you can help
      1. Panacea
        I've seen your ingame ticket and as I said, please allow us some time to investigate and I will be in touch. Please be patient.
        Oct 20, 2016
    16. spittings
      Congratulations spittings, you received an Honorable Mention in the Back to School contest!

      Your prize is 1 blue prints of your choice.

      To claim your prize, write to Panacea (included on this conversation) providing:
      a) What world you want your prize on ..... Vingrid
      b) Which GB you want the blueprint for ... Castle Del Monte
      c) Which print you want ... 2. Top Center
      1. Panacea
        Already taken care of! Thanks for participating.
        Sep 15, 2016
    17. OscarFranklin
      Out of the blue and for nearly two days now my game won't load. I have done everything Support has told me to do in their one and only response and I don't know what to do next. I have tried with every browser known to man (even though the game was working fine for months on chrome) ...any advice. Also, how can I get a message to my guild so they don't boot me?
      1. Panacea
        Sep 15, 2016
    18. Senaca
      Are you the woman that's been on the start up page during Valentines Event through the other events......with the dark hair? You also have been very helpful and I appreciate you. I posted a few buggy things happening in a list in the Game Support page. Submitted.
      1. Panacea
        Thank you. I've been the Co-Community Manager for the U.S.Server for two years. We try to be helpful. Please let us know if there is anything we can do to assist you.
        Jun 11, 2016
        themanri likes this.
    19. Khvjk
      Dear Sir,
      Can you please shut down my account in Brisgard?
      I have left it due to excessive bullying and would like to go to O.
      Please advise,
      many thanks,
      1. Panacea
        Please submit a ticket ingame and they will be happy to assist you. (Right click in the game using a PC or go to Settings using a mobile.)
        Apr 5, 2016
    20. Rieksie
      Hey Panacea I have an open ticket. Dark Artist69 did come back to me the day before yesterday and I've replied to his questions, but he hasn't come back to me yet. I am really struggling (for a few days now) to buy diamonds and my problem is still not solved. Is it possible that you can look at my ticket, please?
      1. Panacea
        Write in again on your open ticket. Occasionally, a ticket gets moved to the side and this will bring it back to his attention. Sorry you are having difficulty.
        Apr 5, 2016
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    January 1
    Atlanta, GA, USA
    • Beta
    • Dunarsund