Do you see this page when clicking the link? If yes click on More Info, log into the desktop version. Go back to your PM and click the link again
View attachment 16619
I have seen that page (repeatedly), but I have never seen the successfully been linked message.
I just got back from in-game where I was trying to check the status of a ticket I made July 31, which was to report that the problem persists and to describe step by step (painfully and laboriously through the game lag) the endless loop I've mentioned. Seems I had made the unforgivable error of creating another ticket instead of sending the report to the existing "answered" ticket. Silly me.
So I set out to recreate my report (the helpful folk do not simply forward your message) with the same lag issues, almost finished and boom -- white message box of doom and all my tapping lost. Nice buggy support system (has been off and on for weeks). I intend to try to contact Support-- again-- through the forum link and will report back what I learn (if anything).
This whole process is ridiculous and not at all easy (for us, for them -- maybe). In my case, it is 8 steps and then entering an endless loop. I am reasonably intelligent (some may quibble) and can follow reasonably clear instructions-- that work. I'm another person who uses the same name in game as in forum. Only difference is different passwords. Why not a single response by me to a single message sent by Inno to my email account?