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Diamonds Missing or Negative Diamonds

  • Thread starter DeletedUser4770
  • Start date

DeletedUser4770

Apparently, there is a problem with credit card processing today and payments have been withdrawn on a vast number of players. This is causing many players to be in the negative. InnoGames is actively investigating this and we will be on top of this but it may be tomorrow before we have resolution. We do apologize but this one is out of InnoGames' hands. If this hasn't corrected for you by tomorrow, please open a ticket.
 

DeletedUser4770

Purchased products will be re-distributed to our affected players. The issue seems to have been solved, so all players should be able to make purchases as normal now. Thank you for your patience.
 
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