If the CM is the highest INNO rep on the server then there's a problem. They may have "addressed" and "acknowledged" the concerns but that does not equate to correcting the problem. Let's consider a different example....you have been a frequent patron of the restaurant Maison Terrifique. However, on this occasion your Ahi tuna is overcooked and your sauteed veggies are nearly raw. You bring this to the attention of your server who promises to let "the manager" know. Fifteen minutes later you hail the server to find out what is being done to address your concern. The server's reply is "I let my manager know". Did the server acknowledge your concern....yes. Did the server solve the problem,,,,no. So, do you continue to wait or do you leave a $20 tip for the server (it was really the kitchen's problem not theirs) and walk out?
If you are happy with "I told my manager" being the "official response" then good for you, I'm not satisfied and I suspect that many other players share my sentiment.