help- game fails to load!!

Discussion in 'Walstrand Drama' started by Bulider1, Mar 26, 2018.

  1. Bulider1

    Bulider1 New Member

    Mar 26, 2018
    I have been trying for the past 4 days to login. it doesn't recognise my username :(
    game will only load to 79%- and remain stuck..... displays "failed to load sounds/city/globalsounds

    im using a pc with Internet Explorer... I have tried Firefox and Chrome as well

    could someone please advise/ help :(

  2. GunnerOIF2003

    GunnerOIF2003 New Member

    Feb 13, 2015
    Mine does the same except it says "failed to load shared/gui/Welcome/Welcome, Using chrome on a PC.
  3. dwyerter

    dwyerter New Member

    Feb 14, 2016
    I have the same problem as builder 1 anyone can help please?
  4. King Alfreds Gentleman

    King Alfreds Gentleman Member

    Oct 27, 2017
    Don't worry...this happens to me every day...has for almost a year...Best method is to fill out a ticket...INNO will make out like it's your fault or that it's your tech or service. No's a perrennial problem that the INNO techs are in complete denial of...Never gonna bother to even address it. FAQ wont even try. They can't overcome browser bugs (as they will rationalize it to be)...I got up to 6 tickets and gave up...ain't gonna happen
  5. plinker

    plinker Forum Moderator Forum Moderator

    Jul 6, 2017
    As this game is moving away from flashplayer, you may want to try Opera or some other browser that does not need flashplayer to operate. Hope this works for you.
  6. Elaine Trapp

    Elaine Trapp Well-Known Member

    Aug 19, 2017
    First try rebooting the game and if that doesn't work send the Support Team a ticket.