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[Internal Error Collection Thread]

Discussion in 'Addressed' started by HaekelHansi, May 17, 2012.

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  1. rpjc1

    rpjc1 Member

    Joined:
    Sep 7, 2013
    Is this the JSON error message I sometimes see?
     
  2. DeM2

    DeM2 Guest

    No, JSON is a different matter.
     
  3. rhans405

    rhans405 Member

    Joined:
    Oct 15, 2012
    When do you estimate the JSON error to be fixed?
     
  4. Rhidasglein

    Rhidasglein Active Member

    Joined:
    Feb 19, 2013
    "Never", because it's not one error, it's shorthand for a whole range of client-server miscommunication errors. This is what is making solving what we are experiencing so difficult - the error is not descriptive, it is likely being caused by more than one thing, and none of them /reliably/ do so, so it can't be isolated. We had gotten the occasional JSON error before our epidemic, and once it has abated we will still get the occasional error. There really can't be any estimate of when the epidemic will be over until it is.
     
  5. xXTH3N00BXx

    xXTH3N00BXx New Member

    Joined:
    Sep 17, 2013
    The game keeps telling me that I need to activate my email address in order to message people and build buildings even though I already have done this
     
  6. Sir DNA

    Sir DNA Guest

    and you followed the link in the email message the game sent you to "confirm" you account?
     
  7. Striker6

    Striker6 New Member

    Joined:
    Sep 3, 2013
    These JSON errors are getting ridiculous. Please, Please, Please fix your damn servers or delete my account!!!!!!!
     
    Last edited by a moderator: Sep 18, 2013
  8. lynnth

    lynnth New Member

    Joined:
    Sep 5, 2013
    No one on Fel can move armies into attack or defend positions without an internal error.
     
  9. Kellanved

    Kellanved Guest

    I'm getting an internal error when I try to scout West Nagach on Fel. Very frustrating as this will limit my ability to move forward in the game.
     
  10. Billmsp2

    Billmsp2 Guest

    Your user friendly forum (no post button) Just want to report, Internal error every time I try to scout unknown Province.
     
  11. Dreadstar

    Dreadstar Member

    Joined:
    Feb 13, 2013
    This is the message I sent in the support ticket: "Yesterday I was scouting a territory in the new world and I checked on it this morning expecting it to be finished and found myself on the old world map. I clicked the boat and the world map popped up and I clicked that and went to the new world and found that the territory (one of the second ones; I already conquered the first territory) hasn't been scouted at all. So I clicked on the coins tab to start scouting it again and I get a message of an internal error and the game refreshed. It didn't say JSON but it acts the same way."

    I sent the ticket in eight and a half hours ago and have not received a reply. I wouldn't normally post in the forum about it but I've already lost two days because the glitch wiped out my scouting mission and it will take another day and a half to do the scouting over again once the problem is fixed.


    EDIT: finally got an answer from a moderator:

    "Hello dreadstar,

    Thank you for reporting this potential issue to us dreadstar. I apologize for any inconvenience this issue may have caused and will pass this on to the developers of the game"

    In other words, I'm screwed. If I can't advance on the map there's no sense in continuing to play this game.
     
    Last edited: Oct 9, 2013
  12. murrsumm

    murrsumm Member

    Joined:
    May 9, 2013
    Yes, I've had exactly the same experience. Initiated scouting a territory in new world, and found this morning that it had not been scouted! Now although I can click to scout it again (or any other territory in new world), as soon as I do that, I get the "internal error" message and the page resets. Bummer. I hope you fix this quickly!
     
  13. Rhidasglein

    Rhidasglein Active Member

    Joined:
    Feb 19, 2013
    We now know what this problem is and can fix it, but only on an individual basis. If you have the problem where trying to scout returns an internal error, please file a ticket with support and one of the ingame staff will fix it for you.
     
  14. Aurelia 1034 the Lucky

    Aurelia 1034 the Lucky Staff

    Joined:
    Jul 17, 2013
    I have the same problem. How do I file a ticket with Support?

    Thanks,
    PokerGoddess
     
  15. Rhidasglein

    Rhidasglein Active Member

    Joined:
    Feb 19, 2013
    Click the "Ingame Support" button at the top of any forum page, or right click anywhere on the game and select "Contact Support".
     
  16. Dreadstar

    Dreadstar Member

    Joined:
    Feb 13, 2013
    The problem with my map was fixed shortly after posting my message. My thanks to the mods and I apologize for being so grouchy.
     
  17. efexed

    efexed Guest

    Getting internal error when trying to scout East Nagach. Let me know what info you might need.
    efexed
     
  18. Rikus78

    Rikus78 Member

    Joined:
    Dec 9, 2012
    Right-click on your game screen and go to "contact support" Make sure to let them know exactly which province you're trying to scout when this happens, and someone should be able to fix this for you.
     
  19. efexed

    efexed Guest

    The internal error when trying to scout East Nagach just cleared up.
    All is well for now.
    I wonder what it was all about?!?!
    efexed
     
  20. milkbone99

    milkbone99 New Member

    Joined:
    Apr 29, 2013
    I can't get to the America's. Yesterday I clicked on search new territory. This AM I went back to main world and took Tarmelmann. Now I can't get back into America. And it wants me to start the search again. Which takes more than a day......Help!!!!
     

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