My city in Birka will not load via desktop after update

triniti 99

New Member
I am using firefox, After the latest update I cannot log into Birka. It stops loading at about 43% I have tried reloading for days. I have 2 support tickets out with a screen shot. There has been no response. I am able to use my phone to get on this world. I do not like using my phone, any help would be great. I have no problems getting on my other worlds with my desktop computer. Help please.