Please follow these steps to try and resolve the issue on your own before reporting a Bug: - Refresh your browser (F5: soft refresh and CTRL+F5: hard refresh). - Clear your browser's cache (temporary internet files). --> Link - Try a different (up to date) browser. - Make sure you use the newest Flash Player --> Link - Delete your cookies. - Temporarily disable all (greasemonkey) scripts and browser add-ons. --> Link 1 - Link 2 - Log out / Log in - Restart your computer. - Try a different computer. - Try a different internet connection. - Careful with this and only proceed if you know what you're doing! - Temporarily disable your firewall and your anti virus program. Do this only for a quickcheck. After that, enable your security system immediately again! Still experiencing a problem? Checked the forum using the search function and found nothing? Then please report your issue using the format below. The more information you can provide, the better. Please only one issue per thread! World: Tell us what world you have noticed this bug in (us1, us2, etc). Browser and Version: Tell us which web browser you are using, include version number if possible. Description of the bug: Tell us what happens when this bug occurs, what prompts the bug to occur - include as much information about the bug as you can, so that we can address it. The more descriptive you can be, the more chance we have of understanding you. Screenshots (where applicable): Show us any screenshots that you have of the bug, or any other visual aids. These are often invaluable. How often this occurs: Tell us the frequency in which this occurs or if this is the first time and if it only occurs during specific times. (providing your timezone if possible, or alternatively the time in GMT+1/UTC+1) I have performed a quicksearch of the forums using a select few keywords relating to my bug to see if it has already been reported: Yes/No. Have you tried resolving your issue by using the hints in this sticky thread?: Yes/no. This is too much work for you or you think most points are irrelevant? Then at least post the ingame data provided by the game: Click the settings icon at the bottom left part of the game screen, click "About", click "Copy to Clipboard". Now you can easily paste that information into the text box when posting here, either by right clicking into it and clicking "paste", or just hit CTRL+V on your keyboard. It's quick. It's easy. It helps us all. When having issues with a quest, please include the name of the quest affected, otherwise we will not be able to handle your issue.