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What to do when Inno won't listen

DeletedUser27023

i have financially supported this game for over a year and I've been happy to do so. Imagine my surprise when for the first time I needed there help and they completely blew me off.

Yesterday, I had 450 stars. Most having been purchased with an $80 package of diamonds. I decided to try and get a Reno kit yesterday. I know this is going to sound impossible to most of you but I have no reason to lie. When I had nearly completed clearing all of the presents, I would get a shuffle and have to start over again. This happened 8 times in a row people! Four of those times, I got the shuffle IMMEDIATELY after getting the double payout icon. So for the four timesI got the double payout, I got nothing because if you get a shuffle, you not only lose the double payout but you also have to start over.

I put a ticket in and they told me that it's was just bad luck. Do you know what the odds of that happening are? Even so, why should the player get nothing when they get a double payout? I went from 450 stars to 180 and nothing to show for it. Good job Inno.
 

DeletedUser27889

I could certainly understand your frustration but I can't understand what inno could possibly do about it in a way that would be fair to other players.

Unfortunately with this event it's all a game of chance. And while what you're describing sounds to me like a heap of almost unbelievable bad luck or some crazy bug, never the less it was you that kept clicking on presents and spending the stars. I'm not blaming you, I certainly understand. I can say I was able to get the reno on my second shot, so I don't believe the game was rigged. I agree with you that 'shuffle' is more of a punishment than a present, especially when you have already cleared so much to find what you want. On another topic thank you for buying diamonds and supporting the game which allows others, like me, to play for free.
 

DeletedUser27023

Likewise, our guild also had someone get the Reno kit in one try. They also didn't have 450 stars sitting in their account. But enough about conspiracy theories. My problem is that despite my ticket to Inno regarding the 4 double prize icons, they refuse to acknowledge that the game is broke. If you get a double payout and then get a shuffle, you lose the double payout. Even if it happens 4 times. Inno responded that what I told them didn't happen. They basically called me a liar and then apologized.

Right now the have more at stake then some stars. They will lose a supporting player because they refuse to do the legwork to investigate the actual problem and correct it. It's honestly no wonder this game has stagnated for years. Were it not for the community, they would have nothing at all.
 

DeletedUser25273

Did you check that you didn't get double the star value for the shuffle? The other thing that the double could do is shuffle the presents twice, but that doesn't do anything that shuffling once does.
 

DeletedUser10415

2X only doubles the star value of Shuffle if it comes after. So 20 stars instead of 10. Show Two is valued at 3 stars and even though people complained in previous years that 2x followed by Show Two resulted in a net loss of 14 stars rather than just the 10 stars you'd lose for hitting the Show Two alone, nothing was done to address it.
 
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DeletedUser8152

iAmArtemis said:
Likewise, our guild also had someone get the Reno kit in one try. They also didn't have 450 stars sitting in their account. But enough about conspiracy theories. My problem is that despite my ticket to Inno regarding the 4 double prize icons, they refuse to acknowledge that the game is broke. If you get a double payout and then get a shuffle, you lose the double payout. Even if it happens 4 times. Inno responded that what I told them didn't happen. They basically called me a liar and then apologized.

Right now the have more at stake then some stars. They will lose a supporting player because they refuse to do the legwork to investigate the actual problem and correct it. It's honestly no wonder this game has stagnated for years. Were it not for the community, they would have nothing at all.
Click to expand...
It does sound like awful luck, but everything you describe sounds like the game working as intended and advertised. Is it that you think it is a bad design and you want to change it? A proposal is the best way for that. But even if they accepted the proposal, any changes wouldn't appear until next year.

Or if you think some actual bug hurt you, what do you think the bug was? Probability is what it is...
 

DeletedUser15042

I think this is a horrible thing to complain about. Would you go to a casino and then complain to when you put everything on black and red showed up 10 times in a row?

You choose to pay money or not. You choose to play a game of chance. If you lose money, that is your doing, not innos. It is not impossible to have the same thing show multiple times in a row, therefor, it is not a bug.
 

Jase249

Well-Known Member
It's a gamble. There are no guarantees with the presents (trust me, I work in engineering and did my best to decipher a pattern that would be visible to a player and I failed). It sounds like you just got some really bad luck. I know a ton of players (myself included) would love to see the shuffle become optional, but I doubt it will happen. I've mentioned before that they remind me of the "whammies" on that old game show "Press Your Luck"; you land on the tile, they pop up and wipe out everything you've done.

Incidentally, if you wanted a reno kit that badly you could have just bought it with ~12% of the diamonds you bought...
 

Bob the Elf

New Member
The shuffle really is a punishment. While it may be reasonable to have it included, the code behind it all could flag that one Shuffle has already happened and ensure that the player is not repeatedly punished during that 24 hour session or until all other items in the field have been selected.
 

DeletedUser25273

I see the shuffle as method to make it so nothing is guaranteed. You basically have a 50-50 chance of finding a give prize before hitting the shuffle and needing to start again, and if you are unlucky you might need to go though a number of the 50-50s to get it.
 
BruteForceAttack

BruteForceAttack

Well-Known Member
Sounds like real bad luck, last year I got double payout and then show two. When I asked Inno why game didn't reveal 4. Inno's said double payout doesn't double the number of presents shown, it only double's the + 3 stars part of the prize.
 
Praetorius

Praetorius

Well-Known Member
Proposal
Change the name of the 'shuffle' prize to the 'middle finger' prize

Current System
N/A

Details
The current name 'shuffle' is misleading. It requires a more appropriate term to adequately convey the sense of frustration and saltiness that one feels when acquiring this 'prize.' Let's discard the flimsy camouflage of this mockery and replace it with the more fitting term 'middle finger', because let's be honest this is exactly what you are getting when you hit this 'prize.'

Abuse Prevention
N/A

Visual Aids
The crossed arrows icon is replaced with a hand with only the middle finger raised. And to drive the point home even further, on the rewards obtained screen it gives out a smarmy one-liner and a derisive laugh-track plays with it.

Rejected!

roses are red, violets are blue, I got five fingers, the middle one's for you

What!? You were expecting a prize here? lol

git gud scrub

Nope.

Conclusion
Get rid of the badly made attempt to obfuscate this bad joke and let us see exactly what we are getting for this 'prize'.

(EDIT: not an actual proposal)
 
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DeletedUser14197

The shuffle is more than likely included like it is to encourage spending money. It makes it really a gamble everytime you open a present. It drives people to keep spending money to get the one wanted prize. I can not see INNO ever changing it. I think it would cost them too much money. People would not need to spend real money to get the prize, they could guarantee to get it with the stars they collected.
 

DeletedUser28007

Praetorius said:
Proposal
Change the name of the 'shuffle' prize to the 'middle finger' prize

Current System
N/A

Details
The current name 'shuffle' is misleading. It requires a more appropriate term to adequately convey the sense of frustration and saltiness that one feels when acquiring this 'prize.' Let's discard the flimsy camouflage of this mockery and replace it with the more fitting term 'middle finger', because let's be honest this is exactly what you are getting when you hit this 'prize.'

Abuse Prevention
N/A

Visual Aids
The crossed arrows icon is replaced with a hand with only the middle finger raised. And to drive the point home even further, on the rewards obtained screen it gives out a smarmy one-liner and a derisive laugh-track plays with it.

Rejected!

roses are red, violets are blue, I got five fingers, the middle one's for you

What!? You were expecting a prize here? lol

git gud scrub

Nope.

Conclusion
Get rid of the badly made attempt to obfuscate this bad joke and let us see exactly what we are getting for this 'prize'.

(EDIT: not an actual proposal)
Click to expand...
Apparently you are unaware that you also receive 10 stars with the shuffle prize that essentially gives you a free spin. While it puts gained prizes back into the mix, it also puts gained prizes back into the mix. Lets say you have 200 stars and you're trying to get the diamonds prize...once you've found it, you can't get it a second time, unless you find a shuffle...this allows the prize you found that you want to be returned to the mix to potentially be found again...perhaps this should be called the "Let's confuse the contestant prize!" It is anything but the middle finger prize. I know someone who got four rogue hideouts by virtue of the shuffle...'nough said.
 

DeletedUser14197

Roloworm said:
Apparently you are unaware that you also receive 10 stars with the shuffle prize that essentially gives you a free spin. While it puts gained prizes back into the mix, it also puts gained prizes back into the mix. Lets say you have 200 stars and you're trying to get the diamonds prize...once you've found it, you can't get it a second time, unless you find a shuffle...this allows the prize you found that you want to be returned to the mix to potentially be found again...perhaps this should be called the "Let's confuse the contestant prize!" It is anything but the middle finger prize. I know someone who got four rogue hideouts by virtue of the shuffle...'nough said.
Click to expand...

This is a real rarity. I think it is more likely the shuffle to be found again and again before finding the main prize. Of course, I am sure it has happened the way you have said for some people who are really lucky or have managed for figure out how to find the main prize. Actually I have always quit after getting the main prize, so I have never even tested to see if I could get the prize twice. I have hit shuffle though a number of times before landing the main prize. If anything good comes up in the next coupld of days, I will use up my stars. After all, I heard the last 2 days the main prize will be the confectionary, which I am sure to be able to get a dozen times cause I don't want one. Is there a way to know if that is going to be the main prize the last 2 days or not?
 
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