centaurgod
Member
I would like to discuss your experiences with the folks that respond to your open tickets. Please do NOT post the support persons name/handle at this time. Lately I hear a lot (more than a dozen or so friends) of bad situations with players opening a ticket and either getting very curt responses, telling them to do task x or task y when they stated in their problem description that they already did task x and task y (i.e. clear cache, restart browser, restart computer, etc) , have the ticket closed without any real response, etc...
I would really like to understand who these reps are, and where they sit in the INNO organization. Are they paid on the number of tickets they close or just the ones they help on? What training in 'customer service' do they get, if any.
I would really like to understand who these reps are, and where they sit in the INNO organization. Are they paid on the number of tickets they close or just the ones they help on? What training in 'customer service' do they get, if any.