Yes, the speed is terrible. Being in the U.S. I thought “us servers” were based in North America, but doing a trace route indicates they’re actually in Germany. I suspect the Russia/Ukraine conflict is part, maybe all, of the problem. As I understand it, cyber warfare is very much of a tool being used.
Actually that's a routing problem experienced by some ISPs, mine included. The actual servers are in California, and some people are lucky enough to be connected directly, however the way that the vast majority of people are peered, you get hopped iirc from Florida to Germany. Then it brings you back to the US. I used to GVG from my work at the end of the day just because they had a 20ms ping to the server due to the direct route to California whereas my ping is over 160ms from home as a base, with a tonne of jitter added on top.
I know it sounds strange and even crazy, if you know how this stuff works, but I've seen the faster connection with my own eyes...
the only thing I can think of is they must have a low layer protocol bridge from their California servers over to wherever in Germany, and that their California data center is broadcasting BGP routes in a way that crosses that bridge and propogate from their Germany data center back to North America, and that the local routes must be non-preferred routes by a large portion of layer 2 providers.