A lot of really good points here. Well done - 2 in particular worth summarizing:
Fully Agree - if Inno is overly punitive and says "NOBODY gets anything back", that's going to leave a bad taste in people's mouth that they won't work with their community members in a constructive way. Just foolish to be that way. We're not adversaries, we're customers.
As
@Sharmon the Impaler pointed out -
this is a business, not a gulag. Smart business people know that acts of kindness get repaid. When you return something to Walmart WITHOUT a receipt, and they give you a store credit - that's good faith and an interest in future business. Sure, you go on a "list" for a bit so they an make sure you're not scamming them, but if it's an honest return - the suspicion abates.
As
@xivarmy pointed out -
miss-clicks happen all the time, especially on mobile. Without question,
INNO support gets HIGH MARKS from me when I lose a hover tank by miss-clicking or screen jumps on my mobile device. Never have I been questioned like I'm a criminal, and I INSIST they take the 45 diamonds out of my account - which is only fair - and they do.
GOOD TRADE, right?
Make no mistake, Inno is doing the right thing for it's community, BUT...... this should also serve as NOTICE -
be careful with CHOOSING to sell something in the future. From now on - you have to live with your decision - you might not prevail in getting it back.
Maybe there will be a policy shift to
@Sheriff Of Rottingham 's way of thinking, so yes - read the tea leaves - we're all on notice that we're now FULLY accountable for our decisions, going forward.