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How long should a support ticket take?

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Flesheating Duck

New Member
I read that the support system is a bit bogged down due to all the new features that have been released lately.
I have a bug that is causing one of my cities to crash as soon as I log into it, making it unplayable. I submitted a support ticket two days ago. Anyone who's completed a support ticket, I'm wondering how long the wait is right now, so if necessary I can have my guild leader kick me if necessary, as I am unable to even go there at all.
 

Flesheating Duck

New Member
It's now been 5 days with no response, is it possible that it got buried/lost and if so does anyone know a way to get through to somebody? I don't want to be annoying and submit a second ticket. But I'd really like to be able to play again before the new event starts.
 
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