I even had one board where it showed me a Key before I hit the Start button, yet when I opened the last available "box", which ended up being the Shuffle one, there ended up NOT being a Key, that had been showing when I hit the Start button to shuffle it. And of course Support doesn't have any answers, because the only answers they have, are the list of generic answers Inno gives them, to give to us Players.
I call this nothing more than "bait and switch", which these new owners are doing on purpose, to shorten the time for when they can finally state, that they are "losing too much money" with Inno. They will then load it up with debt, and then "declare bankruptcy" with it, which is the "usual" business practice, of ALL "private equity" firms.