The "Clear Your Cache" "Change Your Browser" version for mobile

Daisy the Benevolent

Active Member
So earlier today I reported a bug that started after the latest update. I tried to click on a guild mate's avatar in a message thread so I could go to his GB and drop some FPs. Every time I got to his GB list and clicked on the pertinent GB, the app crashed and took me back to my iPad home screen. I reported this to support with several photos illustrating what I did and what happened. Their response just cracked me up and made me shake my head in disbelief...they said that I should restart my iPad and if that doesn't work, I should delete and re-install the app. WHAT??? I guess since they can't tell mobile users to clear their cache or use a different browser, this is Inno's new "stock" solution for mobile users.

Oh my...just...oh my.
 

Andarl

Active Member
It's standard tech support practice to assume that everyone who contacts them is a mouth-breathing idiot and that the system is ALWAYS working properly.
 

Daisy the Benevolent

Active Member
Is this the problem where non alphanumeric characters in a player's profile breaks things? Or is it everyone you try to visit?
Interestingly, I just tried it a few times on one world and then another. At first, it worked for everyone I tried on R world but crashed when I tried anyone in D world. I went back to R world and it worked for one person but then crashed on another person. Went back in and tried the same person and it worked. It seems very random and is worse on D world (it crashes when I try anyone on D). None of the people I tried have non-numeric characters in their names. Some have spaces, some don't but it doesn't seem to make a difference.
 

Daisy the Benevolent

Active Member
I get the same error. Before the update I would instead not get the gb icon when clicking the player and had to manually visit to drop the gbs. That was preferable than the app crashing.
Then surely the problem is on your end. You should definitely completely wipe your device; do a factory reset and then reinstall everything. While you are doing that, put on a pair of roller skates and a cowboy hat and dance around your kitchen, singing the lyrics to "New York, New York". Only that will satisfy the wrathful "Inno has Bugs" God. :p:D
 

iAmArtemis

Active Member
Just following up as it has been days now since this issue began. Can anyone confirm whether is is being worked on or even addressed at all? Severely limits navigation in certain areas. I've had more luck using Puffin on my iPad lol.
 

Daisy the Benevolent

Active Member
Another similar bug today...when I click on the question mark on the 4-hour event prize, I get kicked out. Both of my worlds...Rugnir and Dunarsund.
 

Daisy the Benevolent

Active Member
Just following up as it has been days now since this issue began. Can anyone confirm whether is is being worked on or even addressed at all? Severely limits navigation in certain areas. I've had more luck using Puffin on my iPad lol.
I don't think Inno believes there is a problem...here is the last response from them:

"Thank you for contacting the Support team at Forge Of Empires.

I can confirm that you are regged and validated.

The reason we suggest a reinstall to people it that for some reason with the IOS app, it does not like certain updates, yet a fresh reinstall cures the issues."

I guess I'll report the new bug...after I reinstall. Sigh.
 

jc821

Active Member
ok so now the mobile users are complaining.....can we troll them now and say we on the desktop side do not have this issue so its not a problem, like they do to us when we complain about gvg lag.

JC
 

jc821

Active Member
I don't think Inno believes there is a problem...here is the last response from them:

"Thank you for contacting the Support team at Forge Of Empires.

I can confirm that you are regged and validated.

The reason we suggest a reinstall to people it that for some reason with the IOS app, it does not like certain updates, yet a fresh reinstall cures the issues."

I guess I'll report the new bug...after I reinstall. Sigh.
LMAO, its like the support statement did you reboot. oh you did well you need to reboot at least 3 times before calling {click}


JC