Wrote to Mellofax...asked him to escalate this to the level above him as he claims he is the highest level for Customer Support. He would not do so.
Let's review some FACTS: INNO broke this and acknowledged it. "If it ain't broke, fix it until it is....LOL!" seems to be their way of doing things. Finally we get an announcement saying the International market would taken care of two days before the US market was. If there had been ANY problem with the release to the International market, INNO should have notified EVERYONE that a delay had taken place and given us an estimated time to fix the situation.
Instead they set a date of their own choice, then dropped the ball. On top of generating more ill will from the customers (I am P2P BTW...don't lose me as I am hard to replace!), INNO also makes their Customer Support appear as nothing more than a shield to avoid contact with the customers. They are left in the dark too and cannot handle an escalation from the top Customer Support person. Is this any way to run a company?
CHURN: This occurs when customers get fed up enough to change their vendors, providers and so on. Anyone who REALLY knows business grasps the concept that CHURN is a negative, one to be held to an absolute minimum, especially with someone who has been a regular P2P player who just hit their 4th anniversary on FoE. Take care of me and your odds of having me stick around to spend more $$$ increase. Do the opposite and the negatives continue to build up on my end. There will be a "straw which breaks the camel's back" moment at some point with such poor customer support from INNO, making promises that are not kept and walling off those who have legitimate complaints.