tr0p
Member
Someone else quoted Support as saying that they've analyzed their player data and determined that this won't impact the majority of players.
tl,dr: Inno has determined that it's cheaper to lose a few heavy questers than to fix this problem. All the complaints on all the forums in the world ain't gonna change that. Which means that this:
...has already been taken into consideration, and they believe whatever they're projecting to lose is worth it.
That's great that they are in such a strong financial situation that they can afford to lose players who are capable of investing 5 digit figures into games. Good for them.