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[Question] How does one get in touch with a true senior customer support person?
- Thread starter OLDERREM
- Start date
RazorbackPirate
Well-Known Member
You can't. The best you can do is submit a support ticket and let support deal with your issue within the normal processes. Keep in mind front line support are players volunteering who have no authority to resolve a technical issue beyond what they've been given.
Technical issues will be resolved when and if they can, ideas and opinions have the forums and mechanisms to submit them. The system has been deliberately designed so that you as a customer have no ability to speak with an actual decision maker.
I can think of a few where you would desperately WANT to speak to a decision maker, I can't imagine a scenario where you actually NEED to speak to a decision maker, but you never know.
Technical issues will be resolved when and if they can, ideas and opinions have the forums and mechanisms to submit them. The system has been deliberately designed so that you as a customer have no ability to speak with an actual decision maker.
I can think of a few where you would desperately WANT to speak to a decision maker, I can't imagine a scenario where you actually NEED to speak to a decision maker, but you never know.
Ebeondi Asi
Well-Known Member
Each ticket answer allows you to ask again, which should move it up the chain of command in help. After three or four such pushes up you should be in contact with the highest guy you will be able to get hold of. He is obviously still not going to be anything close to a top Inno executive. But he usually can make decisions about your account.
If you're wasting their time.. They are still not going to help you.
If you're wasting their time.. They are still not going to help you.