lol, been getting that error for 18 months on two different computers, PC is ethernet and the SurfacePro is on WiFi, cable people have been to my house 7 times, still happens at least 2 or 3 times per day as well as game hanging 5 to 10 times per hour. Rebooting, restarting modem and doing all kinds of updates and pc improvements have done nothing, I even replaced their modem with my own. Strange thing is that when I take my SurfacePro to my lake house that has the same ISP (Charter/Spectrum Cable) I get no errors and no crashes in 3 days of play. Bought a new computer 2 days ago and it does the same thing. Yesterday the cable service tech said there was a problem with the main cable line and I would have to complain 2 more times to "escalate" my issue high enough up the chain to get the authorization required for them to replace the line. I needed to complain 5 times in a 90 day period. My fault I didn't complain at a high enough rate to cause the required response. The 1st 4 complaints I will be told everything looks normal. Lol.