You know, I remember that time I had a problem with my car. I called the dealer and he sent 2 mechanics to my house. One of them fixed the problem in less than 30 minutes, while the other one stood there and explained every step of it.
And I remember the time when the power went out, and the electric company gave me a live feed and direct line to their lineman that was working on the issue. He even sent me a link to the Wikipedia page describing the critter that had crawled into the transformer and fried as a result.
No, actually these things don't happen in real life. And even though this is a virtual game, you all should try to keep at least a fingerhold on reality.