@RazorbackPirate they don’t need to say there’s no solution. Just that support can’t address that issue but if they wish to make that kind of request they can check forums to see what’s in place already
The emphasis needs to be that they check the rules and guidelines of forums before posting an idea to make sure it’s line with what’s allowed, not that every idea is free game. It’s not a bad thing to send players to the forums to post ideas. They just need to be aware of how to tell if they’d be allowed to post what they came for.
Which is where Agents version would be perfect. Link to the announcements section to say check the latest announcement thread to put feedback to (link for corresponding discussion thread in announcement thread). Link to the DNSL and proposal section rules so they can get to the ideas section knowing if it’s a idea that can be put in that channel. Problem solved
I'm certainly not suggesting they never send people to the forum to make a proposal. I am asking that they have discernment about when to do it, and when not to.
People are not going to read the DNSL, especially after being told to go post. In this specific case, everyone knows that making a proposal about this specific issue is a non-starter. In this case, they used the standard pat answer and didn't just deal with this specific issue head on, "I can't help you. Inno won't change their mind on this, my apologies." End of story.
If anything, they should be sent to the feedback thread to voice their displeasure, not propose a change, 'so that Inno has that feedback for FUTURE events.'
Instead, they got the standard corporate 'happy gas the customer,' 'dance around the issue,' and 'shoo them away,' but whatever you do, 'don't ever say
no to the customer.' It's dumb and it's insulting to any thinking person. If this is how they're training their in-game mods, they're training them to act stupidly and to treat their players like children.
Intentionally sending a player here to make a proposal about something they know full well has no chance of ever seeing daylight, under the circumstances of this specific example, an event buff, is tone deaf, stupid, and/or cowardice. All of which shows either poor training or poor mod standards.
The OP should've never been sent here to make a proposal. They only reason they should've been sent here is to express their frustration in the feedback thread.
Now, if someone goes to support asking for a new feature for the umpteenth time, then everything
@Emberguard said applies. In this specific example, sending them here is a support fail and a disservice to the player.