Johnny B. Goode
Well-Known Member
Did you log out and back in?I bought a $20 package this morning cause inno offered me +200% diamonds on my purchase, and yet I still have ads on my mobile (I just checked my mobile)
Did you log out and back in?I bought a $20 package this morning cause inno offered me +200% diamonds on my purchase, and yet I still have ads on my mobile (I just checked my mobile)
Did you buy it on mobile or browser? It probably has to be bought through the app to count.I bought a $20 package this morning cause inno offered me +200% diamonds on my purchase, and yet I still have ads on my mobile (I just checked my mobile)
I have made purchases both through mobile and browser, though not recently, but have adsDid you buy it on mobile or browser? It probably has to be bought through the app to count.
No, I'll try doing this.Did you log out and back in?
I bought it on browser. I ain't paying the higher diamond costs on mobile.Did you buy it on mobile or browser? It probably has to be bought through the app to count.
As for my feedback, idk. I don't really play mobile, so it doesn't affect me except for extra bonuses and rewards.
For anyone in this situation, file a ticket with support. The announcement clearly says that if you've made any in-game purchase on your account you should not see ads. I have never bought anything on mobile, only on browser. And I have no ads on mobile.I have made purchases both through mobile and browser, though not recently, but have ads
@LeCron I don't know wtf is up, but ads are now turned back on. (Yes, filing a support ticket)
How would that not be a bug, since I have certainly purchased diamonds over the years on this account? Not asking about how your system determines, but about how what you are insinuating would contradict your own announcement.I'm afraid it might not be a bug, but we'll look into it, of course. Thank you for letting us know.
By the way, I asked, and here's what I got: Unfortunately, that is determined by our systems and not something we can disclose at this time.
I hope you guys can understand.
Ps: I'll ask them again later.
This happened to me today as well. Apparently getting ads to work properly is not an easy task. I was part of the test rollout of the ads “Theater” and those never did work right. At least these aren’t crashing the game, although some could use a few less clicks/taps to dismiss.@LeCron This is getting weirder. I switched worlds a little while ago and the ad symbols were gone. I then collected several of the items without needing to watch an ad (as should be), then suddenly everything switched back to showing ad symbols and needing to watch ads.
I was also part of the theater rollout, lol.. That was a long time agoThis happened to me today as well. Apparently getting ads to work properly is not an easy task. I was part of the test rollout of the ads “Theater” and those never did work right. At least these aren’t crashing the game, although some could use a few less clicks/taps to dismiss.
I've tried, and while I don't have anything I could spend an ad on right now, the buttons to "Watch out" are greyed out and there still. Once I have someone to aid or my tavern boost goes down by enough i'll try, but I'm pretty sure it'll just have me watch an ad.Did you log out and back in?
I'm going to be totally honest with you, any purchase you've ever made over $5 should make the game ad-free... sort of like paying to not have ads as an added benifit of any purchase. I know you don't have the power to make that sort of change, but maybe you could forward that feedback?I'm afraid it might not be a bug, but we'll look into it, of course. Thank you for letting us know.
By the way, I asked, and here's what I got: Unfortunately, that is determined by our systems and not something we can disclose at this time.
I hope you guys can understand.
Ps: I'll ask them again later.
How would that not be a bug, since I have certainly purchased diamonds over the years on this account? Not asking about how your system determines, but about how what you are insinuating would contradict your own announcement.
@LeCron This is getting weirder. I switched worlds a little while ago and the ad symbols were gone. I then collected several of the items without needing to watch an ad (as should be), then suddenly everything switched back to showing ad symbols and needing to watch ads.
... I know you don't have the power to make that sort of change, but maybe you could forward that feedback?
Requested escalation, thanksMake sure my team escalates your ticket to L3 (CMs) in case they haven't. We'll be looking into it shortly.