@mellofax, unless you can point to a law that prevents Inno from disclosing the results of your investigations, it's an arbitrary rule invoked by Inno to avoid transparency. If an arbitrary rule, it's one that can be changed. You'd think the fear of public disclosure would have a dampening effect, but that would require actual results to report of penalties worth reporting. Which then would require actually watching the myriad of videos you've already been supplied and actually taking the issue seriously.
To be fair, I think most of this is out of Inno's control anyway. I suspect in the myriad of consumer protection laws between Germany, the EU, and US, once a player has spent any money on the game, to take any real punitive measures, the burden of proof becomes too high for Inno to provide any effective enforcement of their own game rules. Hence why we're told not to trust our lying eyes that show nothing more than the occasional "time out" ban before the cheaters are right back in business. It could very well be the radio silence and the, "just because you don't see it..." happy gas are really designed to cover for the fact that Inno can't do much to enforce their rules even if they wanted to. Something cheaters would know as well which is why they act so brazenly with impunity.
There are also the two inescapable financial realities that every Euro spent on rules enforcement is one less Euro in profit and Inno's fiduciary responsibilities are towards their investors, not their customers. Inno needs to invest enough to keep up the appearances that they care, it is a fiduciary responsibility to protect the reputation of the company. However, excessive investment beyond that quickly becomes a breach of Inno's fiduciary responsibilities to their investors to maximize the profits delivered to them. No where in this tension do results play a role. It's about protecting the company's reputation at the lowest possible cost.
I think these two together leave us where we are and where I expect we'll stay. A company that does what it can within the rules they must operate using the limited tools they're willing to invest in.
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